Donation Refund Policy

A donation to GraceBook is a voluntary gift to a nonprofit, and once made it is final. We do not refund a donation because you have changed your mind, because your circumstances have changed, or because you disagree with something on the site.

We will refund a donation in full if it was made by mistake and you tell us within 30 days of the date it was made. For example:

• you entered the wrong amount, such as $500 instead of $50;
• you were charged twice for the same donation;
• you donated by accident;
• your card was used to donate without your permission.

To ask, email contact@thegracebook.com from the address you gave when you donated, with the date and the amount. We do not need a reason beyond the mistake itself. If only part of a donation was a mistake, such as a wrong amount, we can refund the difference instead of the whole, if you prefer.

After 30 days, a donation is final in every case.

We may also refund a donation on our own initiative, for example when the bank that issued the card tells our payment processor the payment may be fraudulent. If that happens to a genuine donation of yours, we are sorry for the trouble, and you are welcome to give again.

• Refunds are made through our payment processor, Stripe, to the card that paid, and to nowhere else. We cannot refund to a different card, a bank account, a check or any other method.
• You will receive an email from Stripe confirming the refund. It usually appears on your statement within 5 to 10 business days, depending on your bank.
• We will never ask you to send money back, or to pay anything to receive a refund. Anyone who does is not GraceBook.

A donation that is refunded is no longer a charitable contribution. Do not use its written acknowledgment for tax purposes. If part of a donation is refunded, only the part we kept is a contribution.

A gift to an individual mentor is paid directly to that mentor, not to GraceBook. GraceBook never receives or holds it, and cannot refund it. If you want a gift to a mentor refunded, you must ask the mentor who received it; whether to refund it is their decision. This policy does not apply to gifts to mentors in any way.

Email contact@thegracebook.com. This policy forms part of our Terms of Service (section 13). If we change it, the new version and its effective date will appear on this page, and it will apply to donations made after that date.